Refund Policy

At Noractive, we stand behind the quality of our products and want you to feel confident in your purchase.

60-Day Money-Back Guarantee

If you're not satisfied with your purchase for any reason, you may request a refund within 60 days of your delivery date.

To begin a refund request, please contact our support team at support@noractive.com with your order number and a brief description of your request.

Eligibility

To be eligible for a refund:

• Your request must be submitted within 60 days of delivery.
• Proof of purchase is required
• Only purchases made directly from Noractive are eligible.

Non-Refundable Items

Refunds are not available for:

• Gift cards.
• Products purchased from third-party retailers or marketplaces.
• Orders refunded due to incorrect shipping information provided at checkout.
• Packages refused or abandoned without first contacting our support team.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

Refund Processing

Once your request has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Shipping Costs

Original shipping charges are non-refundable unless the refund is due to an error on our part or a product that arrived damaged or defective.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@noractive.com

We're committed to making things right and providing the best experience possible.