Return & Refund Policy

Last updated: October 8, 2026

At Noractive, we want you to feel confident trying our products. We offer a 90-Day First-Bottle Money-Back Guarantee on your first purchase, along with returns for additional unopened bottles from that same first order under the terms below. Subscription renewals and all subsequent orders are not eligible for satisfaction or change-of-mind returns or refunds.

90-Day First-Bottle Money-Back Guarantee

If you are not satisfied with your first purchase, contact us within 90 days of delivery to request a refund for one bottle.

Your first bottle may be unopened, opened, partially used, or empty. You must return the original bottle to the return address we provide. For an opened or empty bottle, we do not require its original outer carton or intact seal.

The guarantee:

• Applies only to your first purchase of the product directly from Noractive.com, whether purchased as a subscription or a one-time order.
• Covers a maximum of one opened, partially used, or empty bottle per customer and household for that product.
• Applies to both single-bottle purchases and multi-bottle bundles.
• Refunds the actual purchase price paid for the qualifying bottle, including its applicable sales tax. Full-bundle returns are subject to the deductions described below; these deductions do not apply to a return of only part of a bundle.
• Requires the original bottle to be returned, even if it is empty.

You do not need to wait until day 90 to request a refund. The 90-day period is the deadline to contact us, rather than a requirement to use the product for 90 days.

Additional Bottles From Your First Order

Additional bottles from your first order may be returned if you contact us within 90 days of delivery and the bottles are:

• Unopened and unused;
• Sealed, with their original tamper-evident seals intact; and
• In their original packaging.

Opened, partially used, or empty bottles beyond the one bottle covered by your first-purchase guarantee are not eligible for a satisfaction refund. This restriction does not apply to requests concerning damaged, defective, or incorrect products, which we handle separately.

How Bundle Refunds Are Calculated

Refunds are based on the amount you actually paid after discounts, rather than the regular or advertised comparison price.

For a multi-bottle bundle, we divide the price paid for the bundle by the number of bottles included. Each eligible returned bottle is refunded at that per-bottle price, plus its applicable sales tax.

For example, if you paid $120 for a three-bottle bundle, each bottle has a refundable product value of $40. On your first purchase, you may return one opened or empty bottle for a $40 refund. If you also return the other two bottles unopened and in their original packaging, the full-bundle deductions below apply. For this $120 three-bottle example, the product refund is $104.05 after the $15.95 deduction, plus any applicable refundable sales tax.

Deductions for Full-Bundle Returns

When all bottles from a bundle are returned and qualify for a refund, the following amounts are deducted from the product refund:

These amounts are in USD. The $5.95 deduction covers outbound shipping costs, including when shipping was free at checkout. The $10.00 fee for a full three-bottle bundle return covers the costs of the complimentary items included with that purchase. It applies whether those items are used, unused, retained, or returned. Returning complimentary items does not waive the fee, and you do not need to return them.

These fixed deductions apply only when the entire bundle is returned for a satisfaction or change-of-mind refund. They do not apply to a partial-bundle return, including a claim for only the first bottle. They are applied once per original bundle, not once per bottle or return parcel. If bottles from the same bundle are returned separately and the returns together cover the entire bundle, the applicable deduction is applied when the final qualifying bottle is refunded.

Complimentary items have no separate cash refund value. The deductions above do not apply to refunds arising from confirmed damaged, defective, or incorrect products or where prohibited by applicable law.

How to Request a Return

Email Hello@Noractive.com or use the contact page on Noractive.com within the applicable 90-day period.

Please include:

• Your order number;
• The name and email address used at checkout; and
• Which bottles you wish to return and whether they are unopened, opened, or empty.

We will confirm eligibility and provide return instructions and the correct return address. Please contact us before sending anything back. Do not use the shipping address printed on your parcel unless we confirm it is the correct return address.

Pack the bottles securely and follow the instructions we provide. We recommend using a tracked shipping service and keeping your shipping receipt until your refund is completed. We cannot inspect or refund a physical return that has not reached us; if a return is lost in transit, contact us with your tracking information so we can help investigate.

Shipping Costs

Customers are responsible for return shipping costs for satisfaction or change-of-mind returns. These costs are not reimbursed.

Original shipping charges are not included in the first-bottle guarantee or standard product refunds, unless required by applicable law or the refund concerns an error on our part. Full returns of two- and three-bottle bundles are subject to the $5.95 outbound shipping-cost deduction listed above, even if shipping was free at checkout. This deduction is applied only once: any original shipping charge already withheld counts toward the $5.95 amount and is not charged again on top of it.

Refund Processing

Once your return arrives, we will inspect it and notify you of the outcome. Eligible refunds are issued to your original payment method within 5–10 business days of receiving and checking your return.

Your bank or payment provider may take additional time to make the funds available. If you have not received your refund after the expected processing period, contact us at Hello@Noractive.com.

We do not charge an additional restocking fee beyond the full-bundle deductions disclosed above.

Subscriptions

Your initial subscription order is eligible for the first-bottle guarantee on the same terms as a one-time purchase. Subscription renewals, repeat one-time purchases, and all other orders after your first purchase are final sale for satisfaction or change-of-mind purposes. They are not eligible for the first-bottle guarantee, returns, or refunds, even if the bottles are unopened.

This exclusion does not apply to damaged, defective, or incorrect products, unresolved delivery issues, or remedies required by applicable law. Those issues are handled separately under this policy.

Returning an order or receiving a refund does not automatically cancel your subscription. If you also want to stop future deliveries, please tell us when you contact us so we can help cancel future renewals.

Cancellation of future renewals does not automatically cancel or refund an order that has already been processed. If an order is already being prepared or has shipped, contact us to discuss the available options.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, has a broken seal, contains the wrong product, or appears defective, please contact Hello@Noractive.com promptly. Include your order number and, where possible, photos of the product and packaging. Do not consume products with damaged or broken safety seals.

We will investigate and arrange an appropriate replacement or refund. If we require a return because of a confirmed damaged, defective, or incorrect item, we will cover the necessary return shipping costs.

If your order has not arrived, contact us with your order number so we can investigate the delivery and determine an appropriate resolution.

Exchanges

We do not offer direct exchanges. Contact us about returning an eligible item and placing a new order if you would prefer a different purchase option.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection law.

Contact Us

For return or refund questions, email Hello@Noractive.com or use the contact page on Noractive.com.